Refund policy

Your decision after delivery

You may ask to return or exchange any product within 14 calendar days after delivery. This includes a change of mind and an item that is damaged, defective, incorrect, or materially different from its description. Discounted goods follow the same policy.

Count the day after delivery as day one. Calendar days include weekends and holidays. Send your request by 11:59 p.m. Eastern Time on day 14. If an order arrives in parts, each item's window starts when that item arrives. A request sent on time remains timely even if we read it on the next business day.

Tell us what you want to return

Email support@cedarovahome.com with your order number, the item, and whether you prefer a refund or an exchange. Explain a fault or delivery problem if applicable; photographs may help us understand it. You do not need a customer account to ask for a return.

We reply with a prepaid shipping label or another return arrangement at our expense. Contact us before posting the parcel so we can identify it and pay the mailing costs. Send the item within 14 calendar days after receiving our label or instructions. Delays caused by our instructions or label do not reduce this mailing period.

Where returns go

CEDARPORT 21 TRADING LLC, Cedarova Home Returns, 107 Robinbrooke Boulevard Apt 1D, Elizabethtown, KY 42701, United States. This is our registered company address and dispatch address. Returns are by mail after email contact; the address is not a public shop or a customer drop-off point.

Condition and packaging

You may open and reasonably inspect your purchase. For a change of mind, return it without use, alteration, stains, or damage beyond reasonable inspection, together with included components. Pack it securely and keep the carrier acceptance receipt.

A faulty, damaged, or misdescribed item is not excluded because you opened the packaging or discovered the problem during reasonable use. Original packaging is helpful, but its absence does not remove mandatory remedies. Contact us before discarding or attempting to repair a faulty item unless retaining it would be unsafe.

We cover the costs

All return and exchange costs are borne by us, including the return shipment and shipment of an exchange. There is no restocking, handling, or return processing fee. We arrange necessary costs directly; if our instructions require you to incur a cost, ask us to arrange payment first.

For an exchange, we confirm stock and any agreed price difference before proceeding. If the requested item is unavailable, you may choose a refund or agree to another available item. We do not force store credit instead of a refund.

Refund timing and method

We issue your refund to the original payment method within 3 business days after receiving the returned goods. Inspection is part of those 3 business days, not an additional waiting period. The refund includes the applicable tax paid on the refunded item. We email confirmation when the refund is issued.

Your bank or payment provider may take additional time to display the credit. If we confirm you do not need to return an item, we issue the refund within 3 business days after that confirmation. An earlier deadline or additional remedy required by law always takes priority.