Shipping policy

United States delivery area

Cedarova Home ships only to the contiguous 48 U.S. states and Washington, D.C. We do not deliver to Alaska, Hawaii, U.S. territories, APO/FPO addresses, or other countries. Checkout must accept your address before you place the order.

Free shipping and the delivery estimate

Standard shipping is free for all products, with no minimum purchase. Expected total delivery is 3 to 5 business days after order confirmation, including processing and transit.

Business days are Monday through Friday, excluding U.S. federal holidays. Confirmation day is day zero; the next business day is day one. An order confirmed on a weekend or holiday begins counting on the next business day. We do not add a separate undisclosed handling period to the estimate.

Origin and tracking

We dispatch orders from our registered company address: CEDARPORT 21 TRADING LLC, 107 Robinbrooke Boulevard Apt 1D, Elizabethtown, KY 42701, United States. The same address receives mailed returns. Contact support@cedarovahome.com before returning goods for prepaid mailing instructions.

We send shipment information and tracking when the parcel ships. Multiple parcels may have separate tracking links. Keep your confirmation and shipment messages for reference.

Address corrections

Enter your complete street and apartment address at checkout. If you notice an error, email us promptly. We will explain whether it can still be corrected. Changes may no longer be possible once the parcel has entered the carrier network.

Delays and missing parcels

If we cannot ship within the promised period, we notify you promptly, provide a revised date when reasonably known, and offer the choice to agree to the delay or cancel the unshipped merchandise for a prompt full refund. We obtain legally required agreement to a delay. If we cannot fulfill the order or obtain that agreement, we cancel and refund the unshipped items.

Cancellation refunds are issued within 3 business days or sooner if required by law. We do not require you to return an item that was never sent.

Contact us if delivery is overdue, tracking has stopped, or a parcel appears damaged or missing. We investigate with the carrier and arrange an appropriate resolution. A delivered scan does not automatically settle a missing-parcel inquiry against you.