Track My Order

Use the shipment message

Open the shipment email sent to your checkout email address and select the tracking link. If an order ships in more than one parcel, check the link for the particular parcel.

Get help finding a shipment

If you cannot find the message, check spam and the email address on your order confirmation. Tracking may need time to show the first carrier scan after a label is created.

Email support@cedarovahome.com with your order number and checkout email if you still cannot find tracking, the estimate has passed, or updates appear to have stopped. Expected total delivery is 3 to 5 business days after order confirmation, including processing and transit.

Delivered but not found

Check your usual delivery location, any carrier photograph or notice, and with others at the address. If the parcel remains missing, contact us. We investigate with the carrier and discuss the appropriate next step rather than relying solely on a delivery scan.

Our customer service hours are Monday through Friday, 9:00 a.m. to 6:00 p.m. Eastern Time, excluding U.S. federal holidays. Messages outside these hours are handled on the next business day.